Will I get a confirmation that my order has been processed?
Yes. Upon the completion of placing your order, you will be provided with a confirmation number for your reference.
Will I be able to check the status of my order?
Yes. Upon the completion of placing your order, you will be provided with a tracking number and instructions for tracking your shipment on USPS.com.
What carrier service is used for delivery?
All orders are shipped using USPS.
What is the estimated time of delivery?
All orders are processed within 2-3 business days, Monday through Friday.
Orders placed on holidays and/or weekends will ship the following business day. Please allow an additional 1 to 2 business days for shipping as our facility will be closed.
Please allow 5-7 business days for delivery upon shipment leaving our facility.
How will I know if an item is out of stock?
Any item that is out of stock will be marked as such on our website and will not be able to be ordered. Please check our website regularly for updates on out of stock items.
How will I know if an item is back in stock?
Any item that is back in stock will no longer be marked "out of stock".
What credit cards do you accept?
AdeM accepts Visa, MasterCard and American Express only.
Will my credit card information be secure?
Yes. AdeM uses Secure Socket Layer (SSL) technology to encrypt your information sent through the internet. This high-tech equipment insures that your data arrives securely and confidentially.
Will I be charged tax?
Alexandra de Markoff is based out of New Jersey. Because of this, tax is applicable for New Jersey residents only.
What is the AdeM return policy?
Any AdeM products can be exchanged or returned for a refund within (15) business days of receipt of purchase, minus the shipping charge.
All products for exchange must be prepaid freight and received back in its original packaging accompanied with a note for the reason of return.
Notice of defective products must be made within (10) business days of receipt. A complete description regarding the nature of the defect must be included with all products being exchanged or returned.
Upon receipt product will be inspected. A refund will be issued to the original credit card used within (10) business days.
For any additional assistance, please contact customer service between 9 a.m. to 5 p.m. Eastern Standard Time at 609.655.6890 ext 402.
How long does a refund take?
The credit card used for purchase will be refunded within (10) business days after physical receipt of merchandise.
Will my information given be shared with other business?
No. Alexandra de Markoff Cosmetics does not share or sell your information with any third party businesses.